Parts Technician
Up to $80K/year with benefits and bonuses—join us as a Parts Technician.
Why Work Here
Working as a parts technician in the trucking industry can be a rewarding career choice for those who enjoy building relationships and have a passion for people. In this role, you will have the opportunity to interact with a wide range of customers, including trucking companies, mechanics, and independent owner-operators, helping them find the right parts and solutions for their needs.
Treated Well.
Your direct manager is a well-respected and knowledgeable leader who always remains calm and collected, even in the most challenging situations. They genuinely care about the employees and take the time to listen to their concerns, offering guidance and support when needed.
Trained Well.
Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in house training programs and certifications that will develop your skills and advance your career.
Paid Well.
Our Parts Technician role offers total compensation of up to $80,000 per year, inclusive of monthly performance bonuses. Our benefits package includes health, dental, vision, life insurance, and access to EFAP.
The role
This is a mid-day shift, typically running between 10:00AM and 7:00PM, Monday to Friday. Flexibility is required. Saturday shifts are scheduled on a rotating basis (approximately once every 7 weeks), with optional overtime available.
Order Processing – 50% of your time is spent here
- Fulfilling orders with on hand parts, processing orders from our PDC’s, other dealers or suppliers and notifying technicians of any ETA updates or notifying them when parts arrive.
- Has a willingness to learn and effectively use the company business system (Procede) and all other online programs (CAT, Cummins, Paragon, etc.) required to fulfill the duties of a parts person and serve our customers.
Customer Service and Support – 40% of your time is spent here
- Acknowledge all customers as they arrive in the facility and serve them in a timely and efficient manner.
- Provides a high level of service to all of our customers, internal or external. Communicates well with and supports other dealership personnel and departments.
Ad hoc duties – 10% and its important!
- Replenishes assigned display areas, ensures pricing is accurate and keeping the area clean and organized for customers.
- Participates in all training programs that are made available and attend all department meetings.
- Process credit card and debit transactions as well as performing product return inspections and completing refunds and core credits.
Education/Certification
- Minimum high school diploma required
- Certified Journeyman parts technician would be an asset
Experience
- Minimum two years of parts experience in the heavy equipment or commercial vehicle industry
- Must be professional and organized and able to work in a high pressure environment safely
- Department
- Parts
- Locations
- Calgary
- Employment type
- Full-time
About New West Truck Centres
We are New West Truck Centres, a trusted name in heavy-duty trucks since 2008. From two locations, we’ve grown into a network of dealerships, body shops and collision centres serving Alberta and interior British Columbia. We represent a wide range of heavy-duty trucks and parts brands, including Freightliner, Western Star, Thomas Built, Mitsubishi Fuso, Sport Chassis, Detroit Diesel, Cummins, Autocar, and more.
Born from the vision of an integral leader who has worked in every aspect of the business, this comprehensive background fuels our passion for exceptional customer service, ensuring the best experience at all our locations in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Cranbrook, and Taber.
Our "person-centered" corporate culture values each team member as essential to our success. This approach has earned us rewards such as Best Employer for Recent Graduates and Top Company for Women to Work for in Transportation. We actively support various charities and participate in numerous community and industry initiatives.
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