Service Advisor - Lethbridge, Alberta
Service Advisor – New West Truck Centres (Lethbridge, AB)
Company Operating Name:
New West Truck Centres (AB) Inc.
Business Address:
4110 9 Avenue North Lethbridge, AB, T1H 6L9
Location of Work:
Lethbridge, Alberta
Phone Number: 403-327-7611
Position Type:
- Permanent
- Full-time
Language of Work:
English
Number of Vacancies:
1
Wage and Compensation:
- Salary: $45,000 – $58,000 annually (based on education and experience)
- Monthly performance bonus available
- Incremental raises based on performance
Benefits:
- Health and dental coverage
- Vision care
- Life insurance
- Employee and Family Assistance Program (EFAP)
- Paid training and career development
- On-site Parking Available
Job Summary:
As a Service Advisor at New West Truck Centres, you are the first point of contact for our customers. You will coordinate service work, communicate with departments, and deliver an exceptional customer experience.
Key Responsibilities:
Customer Relations (70%)
- Greet customers and collect vehicle/service information
- Verify VINs, mileage, and contact info
- Explain available services and promotions
- Maintain accurate customer records
- Act as liaison between Service, Parts, and Sales teams
Problem Solving (30%)
- Work hands-on with parts team to ensure timely service
- Troubleshoot scheduling and repair logistics
- Ensure parts availability for repairs
Qualifications:
Education:
- High school diploma required
- Post-secondary education in a related field is an asset
Experience & Skills:
- Strong customer service abilities
- Fluent in English; additional languages are an asset
- Minimum 1 year Industry experience (automotive or heavy-duty/commercial vehicles)
- Computer skills (Microsoft Office and internal systems)
- Ability to thrive in high-pressure environments
- Strong communication and presentation skills
What Makes You a Fit:
- You’re curious and motivated to understand the “why”
- You’re a team player who’s always ready to help
- You’re committed to continuous learning and growth
How to Apply:
Please send your resume to:
owen.dias@newwesttruck.com
Diversity & Inclusion:
We welcome and encourage applications from underrepresented groups including Indigenous peoples, newcomers to Canada, persons with disabilities, and youth facing barriers to employment.
Professional references will be required during the hiring process.
- Department
- Service
- Locations
- Calgary
- Yearly salary
- CAD45,000 - CAD58,000
- Employment type
- Full-time
- Hours of work
- 40
About New West Truck Centres
We are New West Truck Centres, a trusted name in heavy-duty trucks since 2008. From two locations, we’ve grown into a network of dealerships and body shops serving Alberta and interior British Columbia. We represent a wide range of heavy-duty trucks and parts brands, including Freightliner, Western Star, Thomas Built, Mitsubishi Fuso, Sport Chassis, Detroit Diesel, Cummins, Autocar, and more.
Born from the vision of an integral leader who has worked in every aspect of the business, this comprehensive background fuels our passion for exceptional customer service, ensuring the best experience at all our locations in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Cranbrook, and Taber.
Our "person-centered" corporate culture values each team member as essential to our success. This approach has earned us rewards such as Best Employer for Recent Graduates and Top Company for Women to Work for in Transportation. We actively support various charities and participate in numerous community and industry initiatives.
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