Credit & Collections Manager

Why Work Here

New West Truck Centres has been a trusted name in Western Canada’s transportation industry for over 40 years. As an authorized Freightliner and Western Star dealer, we take pride in delivering quality service and exceptional customer support.

Behind that customer experience is a strong finance function that keeps the business running smoothly. This role plays a key part in that.

We’ve built our team around people who take ownership of their work, follow through, and communicate clearly. Many of our most successful team members come from high-volume collections or customer-facing roles where persistence, organization, and accountability are critical.

Treated Well

Your direct manager is an experienced and supportive finance leader who values accountability and clear communication. They provide guidance when needed but trust you to manage your work and make decisions.

You’ll be part of a collaborative team that works closely with branches across the organization, where your input is valued and your impact is visible.

Trained Well

You’ll receive hands-on support as you get up to speed on our systems, processes, and customers.

You’ll also gain exposure to broader finance operations, credit decision-making, and cross-functional collaboration with Service, Parts, and Sales teams.

Paid Well

Our total compensation package health, dental, EFAP, vision care, and life insurance.

The salary range for this position is $65,000 to $75,000, based on education and experience.

The Role

Under the supervision of the Assistant Controller, the Credit Manager is responsible for managing accounts receivable and driving collections performance across the organization.

You’ll work directly with customers and internal teams to ensure timely payments, resolve issues, and make sound credit decisions.

This role is ideal for someone with a strong collections background who is comfortable managing a high-volume portfolio, having direct conversations with customers, and taking ownership of results.

A Day in the Life of a Credit & Collection Manager

You start your day by reviewing aging reports and identifying accounts that need immediate follow-up. You prioritize your list and begin reaching out to customers to secure payments, clarify issues, and keep accounts moving.

Some conversations are straightforward. Others require persistence, problem-solving, and the ability to navigate difficult discussions while maintaining relationships.

Throughout the day, you’re tracking commitments, following up consistently, and ensuring nothing slips through the cracks. You’re also working with branches to resolve invoice discrepancies or delays that may be impacting payment.

You’ll review new accounts, assess credit risk, and set appropriate limits. You’ll also handle credit override requests, balancing risk with business needs.

It’s a fast-paced role where organization, follow-up, and communication drive success. By the end of the day, you’ve moved accounts forward, reduced risk, and kept the business running smoothly.

Collections & Accounts Receivable – 70% of your time is spent here

• Own and drive collections across a high-volume portfolio
• Proactively follow up on past due accounts and secure payment commitments
• Manage customer conversations professionally and confidently
• Track and follow up on commitments to ensure timely payment
• Resolve disputes and work with internal teams to remove payment barriers
• Maintain accurate customer records and account information
• Ensure invoices are submitted and accepted through third-party systems

Credit & Decision Making – 30% of your time is spent here

• Review and assess new customer accounts
• Establish and manage credit limits based on financials and history
• Make credit decisions within assigned authority
• Handle credit override requests while balancing risk and business needs
• Provide visibility to leadership on risk, trends, and problem accounts

Education / Certification

• High School Diploma required
• Post-secondary education in accounting, finance, or a related field is an asset

Experience

• 3 to 5 years in collections or accounts receivable
• Strong collections background with proven ability to manage past due accounts
• Proven experience managing a high-volume AR portfolio and achieving collection targets
• Experience in high-volume environments is preferred
• Credit decision-making experience is an asset
• Ability to handle direct and sometimes difficult customer conversations
• Strong organization and follow-up skills

3 Things To Be Successful as a Credit Manager

1. Persistence and accountability in driving collections results

2. Strong communication skills and confidence in customer conversations

3. Ability to stay organized and manage a high-volume workload

Other Details

• This is a Monday to Friday position, 40 hours per week
• The above description is a summary of responsibilities and not an exhaustive list

We welcome all qualified candidates to apply. The diversity of our workforce reflects the communities and customers we serve.

Professional references will be required