Parts Technician
Parts Technician – Day Shift (8:00 AM – 5:00 PM, Monday to Friday)
Why Work Here
Working as a Parts Technician in the trucking industry can be a rewarding career choice for those who enjoy building relationships and have a passion for people. In this role, you will interact with a wide range of customers, including trucking companies, mechanics, and independent owner-operators, helping them find the right parts and solutions for their needs.
Treated Well
Your direct manager is a well-respected and knowledgeable leader who remains calm and collected, even in challenging situations. They genuinely care about their employees and take the time to listen to concerns, offering guidance and support when needed.
Trained Well
Employees have access to cutting-edge technological training opportunities, web-based training, and career development programs, in addition to our in-house training and certifications designed to develop your skills and advance your career.
Paid Well
Our total compensation package offers job security, health, dental, EFAP, vision, and life insurance.
Compensation for this position is $50,000 – $75,000 annually, based on experience and education, and this position is performance-based bonus eligible.
The Role
This is a full-time day-shift position at our Red Deer branch, working Monday to Friday, 8:00 AM – 5:00 PM, with occasional Saturday coverage on a rotating basis, typically approximately one Saturday per month.
Order Processing – 50% of Your Time
Fulfill orders with on-hand parts, process orders from our PDCs, other dealers, or suppliers, and notify customers of ETA updates or when parts arrive.
Learn and effectively use the company business system, Procede, along with online programs such as CAT, Cummins, Paragon, and others required to fulfill the duties of a Parts Technician and serve our customers.
Customer Service and Support – 40% of Your Time
Acknowledge customers as they arrive at the facility and serve them in a timely and efficient manner.
Provide a high level of service to all customers, internal and external.
Communicate effectively with and support other dealership personnel and departments.
Ad Hoc Duties – 10% and It’s Important!
Replenish assigned display areas, ensure pricing is accurate, and keep customer-facing areas clean and organized.
Participate in all available training programs and attend department meetings.
Process credit and debit transactions, perform product return inspections, and complete refunds and core credits.
Education / Certification
Minimum high school diploma required
Journeyman Parts Technician certification preferred
Experience
Minimum two years of parts experience in the heavy equipment or commercial vehicle industry
Professional, organized, and able to work safely and effectively in a high-pressure environment
3 Things to Be Successful as a Parts Technician
Technical knowledge and expertise
Always willing to help out
Attention to detail and accuracy
About Us
New West Truck Centres is a leading heavy-duty truck dealership group serving customers across Alberta and interior British Columbia. Our teams provide truck sales, parts, service, and collision repair while representing some of the most recognized brands in the transportation industry.
At New West, each person is essential to our success. Our culture is built around P.R.I.D.E.: Professionalism, Responsiveness, Integrity, Dedication, and Energy. These values guide how we work with our customers, support our teammates, and continuously look for ways to improve.
We believe great customer experiences start with great employee experiences. That means creating an environment where people are treated with respect, given opportunities to develop their skills, and supported in building long-term careers in the heavy-duty transportation industry.
With locations across Alberta and British Columbia, New West Truck Centres continues to grow while staying focused on what matters most: our people, our customers, and delivering a higher standard of service.
- Department
- Parts
- Locations
- Red Deer
- Yearly salary
- CAD50,000 - CAD75,000
- Employment type
- Full-time
About New West Truck Centres
We are New West Truck Centres, a trusted name in heavy-duty trucks since 2008. From two locations, we’ve grown into a network of dealerships and body shops serving Alberta and interior British Columbia. We represent a wide range of heavy-duty trucks and parts brands, including Freightliner, Western Star, Thomas Built, Mitsubishi Fuso, Sport Chassis, Detroit Diesel, Cummins, and more.
Born from the vision of an integral leader who has worked in every aspect of the business, this comprehensive background fuels our passion for exceptional customer service, ensuring the best experience at all our locations in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Cranbrook, and Taber.
Our "person-centered" corporate culture values each team member as essential to our success. This approach has earned us rewards such as Best Employer for Recent Graduates and Top Company for Women to Work for in Transportation. We actively support various charities and participate in numerous community and industry initiatives.